Learn the foundational principles of customer success management with a professional who is currently leading a team of Customer Success Managers at Uber, responsible for over $140 million dollars of annual recurring revenue per year.
With over 12+ years in customer-facing roles, including consulting and account management, I'm here to help you. I've built a Customer Success department from scratch as the Director of Client Services/Customer Success, and I'm here to share
Whether you're in a customer-facing role today, or you're a nurse, teacher, bartender, retail associate, wondering if customer success is the right career path for you, then this course is for you.
If you're asking yourself the following questions, then this course is for you:
What is a customer success manager?
What does a customer success manager do?
Is a customer success manager a good career for me?
Is customer success manager a good job?
How do I become a customer success manager?
How do I prepare for a customer success manager interview?
How much money does a customer success manager make?
If you're already in customer success management and want to learn how to become the best customer success manager, then this course is for you.
Are there any course requirements or prerequisites?
Here's the agenda for the course:
What is Customer Success (CS)?
Why is it important?
What is it not?
Where did CS come from?
The main mission of CS
Terminology you need to know
The Pillars of CS - NO ONE IS TEACHING THIS
How to Lead Customer Conversations
Is CS a good career for you?
Entry Level Roles
How to Transition into a CS role
Interview Questions and How to Answer Them
What does a customer success manager do? Is it a good career? How to interview for it? What's the salary?